Strategy and Customer Success Manager

Strategy and Customer Success Manager – Lead with Impact

Location: Hopkins (Minneapolis), MN

Company: Real Property Management-Viking

Type: Full-Time | On-Site or Hybrid

Compensation: $75,000–$90,000 base + performance incentives

Are you a dynamic, results-driven leader passionate about shaping strategy, empowering teams, and delighting customers? Real Property Management-Viking is seeking a Strategy and Customer Success Manager to take the helm of a thriving business unit. If you’re an energetic professional ready to drive innovation, foster growth, and make a meaningful impact, this is your chance to shine.

Why You’ll Thrive Here

At Real Property Management, we’re not just managing properties—we’re transforming lives through exceptional leadership and customer-focused strategies.

Rapid Growth: 40% year-over-year growth in 2024, with big plans for 2025.

Autonomy & Impact: Lead with freedom to shape strategies and build a high-performing team.

Dynamic Environment: Thrive in a fast-paced, supportive, and people-centric culture.

Career Acceleration: Step into a high-visibility role with opportunities to grow alongside a rapidly expanding company.

This is your opportunity to lead with purpose, innovate processes, and create exceptional experiences for teams, residents, and property owners. But don't apply if you struggle with a start-up culture, pitching in to assist others, or forging new ground with a growing company.

What You’ll Do

As a Strategy and Customer Success Manager, you’ll drive operational excellence, team empowerment, and customer satisfaction with creativity and precision.

Shape Strategy & Drive Growth

• Develop and execute strategies to hit operational, customer service, and maintenance goals.
• Identify opportunities to innovate processes and boost efficiency.
• Lead high-impact projects that elevate business performance.

Empower Teams

• Coach and mentor team members to unlock their potential and deliver top results.
• Recruit, onboard, and develop talent to build a culture of accountability and collaboration.
• Lead engaging teams to align goals and inspire action.

Champion Customer Success

• Be the go-to leader for resolving escalated customer, resident, or owner issues.
• Build and maintain strong vendor relationships to ensure maintenance excellence.
• Uphold high standards to deliver outstanding customer experiences.
• Oversee general operations for the company.

Who You Are

You’re a bold, energetic leader who thrives on driving results through strategy, people, and customer success.

Proven Leadership: You’ve led teams to success, coaching individuals into top performers.

Strategic Thinker: You set clear goals, leverage data, and innovate to achieve results.

Customer-Obsessed: You excel at building relationships and solving problems with a customer-first mindset.

Adaptable & Driven: You thrive in fast-paced settings and embrace new challenges with enthusiasm.

Tech-Savvy: Comfortable learning new systems and using data to inform decisions.

Bonus: Property management or real estate experience is a plus, but not required—we’ll teach you the industry. Bring your passion and leadership, and we’ll provide the tools to succeed.

Requirements

• 5+ years of experience in a leadership role focused on strategy, team management, or customer success.
• Strong track record of coaching, hiring, and developing high-performing teams.
• Proficiency with software tools and eagerness to master new systems.
• Comfort managing to P&L and key performance metrics.
• Exceptional communication and problem-solving skills.
• Some college preferred (not required for standout candidates).

Compensation & Benefits

Base Salary: $75,000–$90,000 (based on experience).

Performance Incentives: Tied to labor efficiency, profitability, and goal achievement.

Nice Healthcare: Comprehensive health benefits.

Profit Sharing: Share in the company’s success.

Flexible Work Schedule: Balance work and life.

Paid Time Off: Recharge and thrive.

Ready to Lead with Purpose?

If you’re a young, talented, and energetic professional ready to drive strategy, empower teams, and deliver exceptional customer success, this is your moment to make a mark. Join a fast-growing company where your leadership will shape the future.

Apply today to lead, innovate, and grow with Real Property Management-Viking!