Maintenance Operations Lead

Are you an experienced leader who loves taking a team to the next level? Do you take pride in your ability to resolve problems and improve efficiency? Are you looking for an opportunity to run something of your own and show what you are capable of?  

Real Property Management has the perfect role for you as a Maintenance Operations Lead. You will be responsible for overseeing the day-to-day operations of the maintenance side of the business, including managing maintenance personnel, ensuring customer satisfaction, and being accountable for key performance indicators. 

If you are a driven leader with a passion for excellence, we want you to join our collaborative team!

Why You’ll Want to Join Our Team as the Maintenance Operations Lead 

As a member of our ELITE Team at Real Property Management, you are a part of a collaborative mindset. As the Maintenance Operations Lead, you are responsible for leading the department. You will have a command of all we offer, a deep appreciation for the value we provide to our Investors and Residents, and a pride for the organization and team you lead. 

We provide training in all things property management maintenance and customer service, but we expect you to bring the drive to run the maintenance department semi-autonomously.  

Our focus is on building relationships, not just managing a profitable organization. We want our Residents to love where they live and our Investors to love their investment. This means we need team members who take pride in their work and their customer service. You will lead the department to ensure those outcomes are achieved. 

Your Responsibilities as a Maintenance Operations Lead 

• Manage Maintenance Department Performance - As the head of maintenance operations, you will be responsible for overseeing the team, including setting key performance indicators, maintenance department budget and managing the team to achieve them. 
• Personnel Hiring & Development - You will help determine who to hire, and you will coach and mentor team members to higher levels of performance. 
• The Buck Stops With You - You will be responsible for handling issues with team members, customers, and owners if they cannot be addressed by the team. 
• Process Improvements - You will find opportunities to improve the maintenance business protocols to deliver greater employee and customer satisfaction. 
• Client Relations - You will be responsible for maintaining relationships with our Investors and ensuring that they are satisfied with our work. 
• Customer Service - As a leading team member, we want you to take pride in your appearance and how you interact with Investors and Residents. A smile is part of the uniform. 

Job Experience for the Maintenance Operations Lead 

Preferred experience for the position includes: 

• Demonstrated experience in supervisory or management role
• Familiarity with residential real estate investing and/or property management 
• Competency in navigating and managing a profit & loss (P&L) statement
• Experience in customer relationship management
• Some college preferred but required for exceptional candidates
• Experience in maintenance and/or a trade craft (plumbing, electrical, carpentry, painting, masonry, etc.)
• Experience with conflict resolution
• Ability to read, write, and understand English
• Strong organizational and time-management skills
• Organized and detail oriented. You keep schedules, records, and workflows running smoothly
• Strong communicator- Excellent verbal and written communication skills
• Problem Solver
• Familiarity with phone systems and customer support practices

Benefits & Pay 

Compensation for the Maintenance Operations Lead position is a base pay of $25 - $30 per hour [plus an incentive structure based on maintenance department net profits.] 

• Sick pay per Washington State Law
• Paid Holidays
• 40 hours PTO per calendar year, which starts accumulating on the first day of full-time (40 hours/week) employment at 1.67 hours per pay period
• An opportunity to be a key player in a growing company

If you are passionate about helping people live in a well-maintained home and working as part of a dynamic team, this is the role for you!

Apply today!