Alaska Real Estate License - Association Manager

Are you on the hunt for an exciting opportunity that combines your skills as a licensed agent , your interest in real estate, and your customer service abilities?   

Real Property Management has the perfect role for you as an Association Manager. You are the primary point of contact for homeowner's associations throughout Alaska. You'll be responsible for directing a team, guiding the board of directors during meetings, and ensuring smooth operation of the association. 

If you are a good manager with an interest in real estate, we want you to join our collaborative team! 

Why RPM? What makes us different from our competition?

• Great PTO policy.
• We help you buy and own rentals.
• We don't make you work 80+ hours a week. You'll always stay under 40 hours and be able to go play in the Alaskan outdoors.
• Get to work at home and hybrid to the office 2x a week only.
• We are a team - Not ONE person does 100% of the workload.
• We have a 4 + star google rating for a reason.

Why You’ll Want to Join Our Team

As an employee at Real Property Management, you are part of a team and will be leading a team and responsible for property management operations. You’ll have an intimate understanding of what we do and a full appreciation for the importance of the value we provide to our clients. 

Our focus is on building relationships, not just tenants and toilets. You are the trusted advisor to both property owners and the residents we serve. You’ll have regular contact with the property owner to advise them on rent pricing and maintenance items. 

Your Responsibilities

• Serving as primary point of contact for items that need licensee review, sign-off, and/or decisions for property management and it’s alignment with company objectives. 
• Facilitate meetings with BOD and Homeowners as needed for negotiations, problem resolution, and professional service standards. These meetings include the use of Roberts Rule of Order. This might include preparing and presenting agenda’s, management reports, and board packets, depending on the association. 
• Meetings might require evening or weekend work, but the PM participates in controlling the schedule to be a win-win with personal time and work time. Also, the meetings might be virtual or in person. 
• The PM will cohesively be working with association coordinators to provide customer service for homeowners on behalf of the BOD. 
• Strong open lines of communications with the BOD so they can vote with all the relevant information as needed. 
• Evaluations, prepares, and presents budgets, reserves, and tax documents for the association. 
• Will use strong written and verbal communication to assist the Company and Associations in enforcing the Bylaws, Declarations, and other CC&R that are applicable. 
• Use on-site visits to gather information to facilitate in risk management, investigate potential violations, enforce violations, maintenance projects, BOD meetings, Insurance Claim meetings and management decisions. 
• Collaborate with associations to establish reasonable timelines and realistic expectations for projects and goals. 
• Lead in the management of properties by providing proactive service to BOD and homeowners, resolving conflicts collaboratively and cooperatively. 
• Consistently maintains a good public relations with everyone that we must work with in a positive, respectful, and professional manner at all time. 
• Participate in suggesting, growing, and adjusting the portfolio thats under management in order to optimize revenue for Company, Board, and individual as an employee. 
• Collaborating with the Service Team to ensure strong departmental relationships are established.  
• Consistently obtaining information and making decisions, then communicating the information in a transparent way for the service team so they can provide administrative support. 
• Leverage strong internal relationships with Maintenance Coordinators to coordinate and facilitate work orders that are prioritized. 
• Establish authority and/or serve as primary point of contact on critical and/or high-risk maintenance work orders and projects. 
• Coordinating service needs with the Maintenance Coordinators, leveraging strong internal relationships to achieve prioritized decisions. 
• Representing the RPM Last Frontier brand quality in every conversation and written communication. 
• Collaborate and provide guidance with the coordinators to achieve accurate and professional service representations of the RPM brand to customers. 
• Provide professional leadership to others with a focus on company values to hold the team accountable to service standard, individual success, and team development. 
• Engaging in process conversations with the Service Team to maintain files with appropriate notes and information sufficient to proactively answer customer and staff questions. 
• Monitor and enforce association collection activities. 
• Proactively scanning association deadlines to maintain compliance. 
• Executing appropriate decisions against homeowners for CC&R violations directing coordinators on the administrative tasks. 
• Negotiating contract adjustments on Vendors and Association Contracts. 
• Prepare all formal written letters, contract adjustments, and company notifications to Homeowners, BOD, and directing coordinators to facilitate accordingly. 
• Compiles, organize, and tables all relevant information, such as documents and calls, for reviewing files for decisions that may be legal, risk management, or to come to a conclusion on situations.  
• Providing feedback for and participating in continuous improvement of procedures and processes  

To Be Successful in this Role 

• You view every interaction as an opportunity to personally improve and to build relationship. 
• You’re good at customer service and good at performing under pressure. 
• You have the patience to answer questions and take the time to thoroughly educate clients. 
• You are diligent about note taking and good at sticking to a process. 
• You can prioritize and re-prioritize your workload as circumstances change. 
• You love to see a project succeed and have interest growing with-in the company.
• Ability to work in a hybrid setting flexing from in office, remote work from home and in the field.
• Experience in the field of Property Management & Real Estate is a plus but not required.

Job Requirements for the Position 

These are the minimum requirements to be considered for this position. 

• Alaska Real Estate License not required on day one but needs to be completed in a timely manner.
• You must have a working knowledge of various computer software's. 
• You must have prior experience in a customer-facing role. 
• You must have strong written and verbal communication skills.
• Must be available to work 40 hours per week (with some flexibility).

Benefits: Compensation for the position is a rate of $52,000 to $58,240 + $10,000-$20,000 in benefits, depending on qualifications.

• $100 a month towards AFLAC 
• 80 hours of PTO time to be used as Vacation/ Sick time 
• 401K Contribution 
• 8 days of paid holiday time 
• Office closures for holiday time (unpaid) 
• 24 hours allowed unpaid time-off for any reason 
• $25.00 per month cell phone reimbursement 
• We help manage employee-owned rentals at cost so you can get your life back.
• We help teach and train why to buy rentals for your future.
• License costs for holding and renewing outside of CE credit class costs
• Participation in the company bonus program that converts to gift cards/cash 
• Company vehicle for leasing activities / Mile reimbursement.  

If you are passionate about business efficiency, managing resources, and working as part of a dynamic team, this is the role for you! 

Apply today!