Administrative Support & On / Off Boarding Coordinator

Interested in getting your start in real estate but need a place to get experience? Are you ready to learn but is the feast and famine cycle of commissioned sales position a bad fit?   

This is an excellent starting position for someone wanting to get their foot in the door of real estate, learning the basics of running a real estate office, without the insane hours, cold call sales, and insecurity that comes with jumping straight into sales. You'll have normal work hours in a professional office and with an hourly wage you can count on.

Real Property Management has the perfect role for you as a On / Off Boarding Coordinator. You will be a new customer's primary point of contact as they join us. For the homeowner new to property management, you help make the journey, smooth, organized, and low stress. Everyone knows moving isn't fun and for the for the new tenants you are there to ensure we do everything to make their first days in their new home easy.

Who is Real Property Management?

We are a residential rental & homeowner association management company providing full service management in the State of Alaska. We manage thousands of rental properties and Southcentral Alaska from small apartment buildings to luxury homes and specialize in taking the stress out of becoming a real estate investor.

Your Responsibilities as a On / Off Boarding Coordinator & Support Administrator   

1. Serving as point of first contact for all resident and owner concerns when an account is in transition of entering or leaving RPM.  
2. Proactively and effectively communicate with owners and residents regarding the transitions and next steps in process. 
3. Engage owners and residents about the use of online portals and written communication via email. Teaching how to use portals and other various RPM services. 
4. Proactively educate and have clear communication with tenants and owners on next step processes to hold all parties accountable to appropriate actions and improve satisfaction. 
5. Triggers other departments to start/stop services as the account hits different stages. 
6. Gather information from employees, owners, and residents to complete a file as much as reasonably possible. 
7. Maintain checklist that track accounts in transition. 
8. Process incoming property information (PDS) into the system and create appropriate file notes and tasks accordingly. 
9. Research and develop the appropriate recurring work orders to assist in maintaining property value.  
10. Recommend change orders to service requests to incorporate scheduled or planned or proactive maintenance to maintain the value of homes. 
11. Processes return of possessions and coordinates with property manager for proper actions for when a tenant does not complete check out correctly. 
12. Establishing, terminating, and explaining Owner's and Resident’s ledgers. 
13. Communicate and educate the importance of insurance and take appropriate actions for proper protections with insurance policies. 
14. Organize, maintain, and update tenant email template notices to ensure consistency in communications for accounts in transition. 
15. Prepare and/or confirm the accuracy of the tenant file, ledger, lease agreement for a new tenant and licensee to negotiate and sign. 
16. Creation and archiving accounts in the various programs. 
17. Monitor utility billing to ensure transfers have been completed so that Owners and Residents can expect uninterrupted service in the appropriate person’s name.  
18. Once the file has completed the transition and client experience meets RPM goals and objectives, note the file that it can pass to next department for handling. 
19. Audit accuracy of owners contact information in all programs. 
20. Seek feedback by asking for surveys and reviews from customers in transitions. 
21. Mail thank you cards and gifts to customers to express RPM’s appreciation. 
22. Organize, test, and audit property access materials in all stages of a property cycle. 

Administrative Support 

1. Errands and mail delivery, filing documents accurately and for easy reference in Resident and Owner files, and delegate to appropriate party to take appropriate actions with the mail. 
2. Assist in having the funds deposited with the bank daily. 
3. Routing incoming calls and emails to departments as needed and help ensure customer receives a reply. 
4. Processing incoming/outgoing mail. 
5. Receiving payments courteously and accurately at the front desk, reviewing Resident notes at the time of payment to address any open items timely.  
6. Shredding sensitive and proprietary documents timely and confidentially.  
7. Filing documents accurately and for easy reference in Resident and Owner files.  
8. Delivering documents and running errands as needed.  
9. Opening and closing the office in accordance with established procedures.  

To Be Successful in this Role 

• You view every interaction as an opportunity to personally improve and to build relationships. 
• You’re good at customer service and good at performing under pressure. 
• You have the patience to answer questions and take the time to thoroughly educate clients. 
• You are diligent about note taking and good at sticking to a process. 
• You can prioritize and re-prioritize your workload as circumstances change. 
• You love to see a project succeed and have interest growing within the company.
• Ability to show up reliably and on time.
• Experience in the field of Property Management & Real Estate is a plus but not required.

Job Requirements for the Property Manager Position 

These are the minimum requirements to be considered for this position. 

• You must have a working knowledge of various computer software's. 
• You must have prior experience in a customer-facing role. 
• You must have strong written and verbal communication skills.
• Must be available to work 40 hours per week (with some flexibility).

Benefits & Pay 

Compensation for the Property Manager position is a base pay of $20.00 per hour.

• $100 a month towards AFLAC 
• 80 hours of PTO time to be used as Vacation/ Sick time 
• IRA Contribution 
• 8 days of paid holiday time 
• Office closures for holiday time (unpaid) 
• 24 hours allowed unpaid time-off for any reason 
• $25.00 per month cell phone reimbursement 
• License costs for holding and renewing outside of CE credit class costs
• Participation in company bonus program (Bonusly) that converts to gift cards/cash 
• Company vehicle for leasing activities / Mile reimbursement.  

If you are passionate about business efficiency, managing resources, and working as part of a dynamic team, this is the role for you! 

Apply today!